Posts tagged communication skills

Communication Skills

Necessary Ways to Take To Develop Good Communication Skills

1) Pay attention to your body language
We all know that action speaks louder than words. Most of our attention during a conversation goes to looking at the non-verbals. Eye-contact conveys the feeling that the speaker is sincere and earnest and can be trusted. It also signifies respect for the other party. Frequent darting of the eyes can imply that the person is dishonest. Occasional eye-contact gives people the impression that one is shy. We should adopt an open posture with arms relaxed so we appear welcoming. Folded arms imply distrust of the party being spoken to. Shrugging your shoulders may give the message that you lack confidence and may even suggest presence of a low mood. Speaking with a warm and audible tone of voice will help to grasp the interest and attention of people as we are familiar with the school teacher who speaks in a low tone that often puts us to sleep very readily.

2) Ensuring 2-way Communication
During a conversation, in order to understand if the receiving party is actively engaged in it is by asking for a response or feedback. The response can be verbal or non-verbal so there is an interaction between 2 parties. One-way communication implies a top-down relationship whereby the person hearing it will be expected to absorb and act on the message given. This can be appropriate in a school setting when important information has to be imparted within the shortest possible time. However, in an informal setting, such a way of interaction will result in communication breakdown and also an erosion of the potentially good relationship. An open communication indicates respect for each other and also helps in building a ‘give-and- take’ relationship. Without it, a healthy relationship cannot exist.

3) Always put on a smile
A smile when seen helps relax people and puts people at ease. You can accompany it with a nod if you sincerely agree with the party speaking. However, too much of a smile may make the person appear ‘artificial’ and ‘plastic’ and may convey insincerity.

4) Try to see from the Other Party’s Point of View
If you speak on topics that are only of interest to you without consideration for the other party, you run the risk of boring the listener. Again, ask for feedback, get a response and continue the conversation from there. The key is to have a healthy exchange of information between two parties and not just from one.


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